IMPORTANT CARD INFO

WHEN PLACING AN ORDER THE INFORMATION ON YOUR PAYMENT METHOD MUST MATCH THE ORDER INFORMATION. ORDERS WITH DISCREPANCIES IN NAME AND ADDRESS WILL AUTOMATICALLY BE CANCELLED 

​

 

ADDRESS-INFORMATION

NO ADDRESS CHANGES AFTER ORDER SUBMISSION. PLEASE DOUBLE CHECK FOR ACCURACY AFTER CHECKING OUT

By purchasing you are agreeing to the following terms and conditions:  You have read the product description and understand the product that you are receiving. You understand and agree to our refund policy.  You understand that once an order is submitted, changes or cancellations can not be made (including item changes, shipping address changes, etc). 

​

(IF YOUR ADDRESS IS UNDELIVERABLE BY USPS, THE ITEM WILL BE RETURNED TO US & THE BUYER IS RESPONSIBLE FOR RE-SHIPMENT; THE BUYER WILL BE CHARGED A SHIPPING FEE AND IT IS YOUR RESPONSIBILITY TO CORRECT YOUR MAILING ADDRESS)

*THE SHIPPING FEE ASSESSED WILL BE THE SAME SHIPPING FEE PAID ON ORDER, THIS WILL NOT BE WAIVED*

​

​

PRE-ORDER SHIPPING INFO

Pre-ordered items are not available to ship at the time of purchase. Shipping timelines on pre-orders are detailed in the product description, as well as in your confirmation email. Note that unless otherwise noted, any order that includes a pre-order item will not ship until all items are available.
 

A few things to note when purchasing a pre-order item:

• • Payment is charged immediately at checkout.

  • If you are ordering a pre-order item with an in-stock item, unless otherwise noted, your order will ship when the pre-order item becomes available.

  • Pre-order timelines vary based on product. Please refer to the product description for estimates on when the item you’re ordering is intended to ship​

​

OVERNIGHT SHIPPING POLICY

**ORDERS PLACED BEFORE 12PM EST WILL BE SHIPPED SAME DAY VIA 1-BUSINESS DAY OVERNIGHT SHIPPING. IF PLACED AFTER 12PMEST ORDER WILL SHIP BY NEXT BUSINESS DAY

 

SHIPPING

​

PLEASE READ ALL DESCRIPTIONS BEFORE ORDERING.(PRE-ORDER ITERMS SHIPPING TIMES ARE LISTED IN THE SHIPPING INFO BAR)

PRE-ORDER ITEMS ARE NOT ELIGIBLE FOR OVERNIGHT/EXPRESS SHIPPING (IF OVERNIGHT SHIPPING IS CHOOSEN, YOUR ITEM WILL BE OVERNIGHTED ONCE IN STOCK, NO REFUND WILL BE GIVEN, NO EXCEPTIONS)

NO CANCELLATIONS NO EXCEPTIONS

NO RETURNS/EXCHANGES- ALL ITEMS ARE FINAL SALE 

​

Processing usually takes between 1-3  business days after the order has been placed, most of the time sooner! 
If orders get delayed due to covid-19. We will send updates via email Holidays and weekends are not considered business days. 

​

CAN I CANCEL MY ORDER

 

TO MAKE SURE YOU RECIEVE YOUR ITEMS ASAP, WE START PROCESSING YOUR ORDER AS SOON AS WE RECIEVE IT.THIS MEANS THAT ONCE YOUR ORDER HAS BEEN PLACED, YOU WILL BE UNABLE TO CANCEL IT.

​

​

DAMAGED ITEMS

​

DAMAGED ITEMS MUST BE REPORTED 24-48hrs FROM DELIVERY (NO REFUNDS OR EXCHANGES WILL BE ENDORSED BEYOND THIS TIMEFRAME) PLEASE PROVIDE EVIDENCE OF DAMAGED MERCHANDISE

​

LOST/STOLEN PACKAGES

​

WE ARE NOT RESPONSIBLE FOR LOST/STOLEN PACKAGES. IF YOUR PACKAGE HAS BEEN CONFIRMED VIA USPS DELIVERED AND YOU DID NOT RECIEVE IT YOU MUST FILE A CLAIM WITH USPS 

​

GENERAL INFORMATION

​

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. ( A REFUND WILL NOT BE PROVIDED)

​

COVID-19 SHIPPING UPDATE

COVID-19 Shipping Update: A message to our What Happens in Glam Family 

Our top priority is the health and safety of the warehouse employees and our customers, the production and fulfillment facility was completely redesigned to comply with state recommended social distancing and PPE guidelines.

What does this mean for you?

• Processing times may be delayed. Processing times are generally within 1-3 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions. Please allow 3-5 business days for processing

• We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.

Thank you so much for your support!